Privacy Policy
Last updated: March 1, 2026
Rendrila ("we," "our," or "us") operates the website rendrila.com and the client portal at portal.rendrila.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our client portal.
Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and company name when we create your client portal account.
- Project Data: Files, images, documents, and communications related to your 3D visualization projects.
- Payment Information: Invoice records and payment history. We do not store credit card numbers directly — all payments are processed through Stripe and PayPal.
- Contact Form Submissions: Name, email, project type, and message content submitted through our website contact form.
- Usage Data: Browser type, IP address, pages visited, and time spent on our site, collected automatically through standard web technologies.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our 3D visualization services
- Create and manage your client portal account
- Send project updates, invoices, and service-related notifications
- Respond to your inquiries and provide customer support
- Process payments and maintain financial records
- Protect against fraudulent or unauthorized activity
Data Storage and Security
Your data is stored on secure cloud infrastructure provided by Supabase (database and file storage) and Vercel (application hosting), both of which maintain industry-standard security certifications. All data is encrypted in transit using TLS/SSL. Client portal accounts are protected by password authentication with optional two-factor authentication (2FA).
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our business (Supabase for data storage, Vercel for hosting, Resend for email delivery, Stripe and PayPal for payment processing).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Project files are retained for 12 months after project completion unless you request earlier deletion. Financial records are retained as required by applicable tax and accounting regulations.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and personal data
- Opt out of non-essential communications
- Export your project files and data
To exercise any of these rights, contact us at [email protected].
Cookies
Our website uses minimal cookies and local storage for essential functionality such as theme preference (light/dark mode) and authentication sessions. We do not use advertising cookies or third-party tracking pixels. For more details, see our Cookie Policy.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us: